We are dedicated to providing our customers with great service and want you to be completely satisfied with your purchase from us. We try our best to check our products for quality before they are dispatched.
However f you are unhappy with your purchase for any reason, please contact us directly to discuss the issue or to request a refund or exchange. The easiest way to contact us is to reply to any of the emails we sent you in regard to your order.
We are happy to accept returns (or exchanges) on all of our merchandise within 7 working days of purchase. We think this allows ample time to make sure your purchase is suitable.
To request a return, email us at email@example.com straight away on receipt of your order, and we will send you full details on how to return your item.
Requests for returns/exchanges received after 7 working days of the date of dispatch of your order will be refused.
Returned merchandise must be received in perfect, resaleable condition and in the original packaging. Please try your garment on over clothing.
Any returned items which are damaged, have visible signs of wear such as stains, fragrance smells, or that are received without the original packaging will NOT be accepted.
It is the customer's responsibility to make sure that returned garments are packed properly so that they are not damaged in transit. Damaged items due to poor packaging will not be refunded.
When we receive your returned goods and they have been checked, we will issue you a refund for the products minus the original postage costs. The postage charge is not a recoverable charge for us because it has already been paid when your order was dispatched, so we must deduct this from your refund.
If your order was sent through Free Delivery, we will deduct a suitable fee to cover the original delivery cost from your refund; this is usually £3.95 but will be assessed on the size of your order and quantity of goods returned. When your order is processed through Free Delivery, we still pay the delivery charge to post your order to you, so we must recover it from any items that are subsequently returned.
If you would like to order items in exchange, these will be posted to you free of charge (UK orders only). Items will only be posted in exchange for free once. Before requesting a return, please check that your size is available on the website.
Returned Items By Royal Mail
Any items returned to us from Royal Mail due to:
- incorrect address
- insufficient address
- missed delivery
- not collected
will be cancelled and refunded back to the customer minus original postage costs AND an admin fee of £2. When making a purchase, please double check the address that you provide at checkout to make sure it is complete and correct, and that someone is available at the address you provide to receive the parcel. If a delivery notice is left, it you must collect the parcel in the time specified on the card, otherwise it is sent back to us. We will not re-post any items returned for these reasons and will deduct a fee of £2 to cover our expenses for such cases.
We feel that adhering to these returns terms helps us to keep our prices low and to provide a high quality service to customers.
KhaleejiAbaya.Com is not responsible for wear and tear of items caused by customers purchasing the incorrect size.
We recommend that all of our garments are hand washed.